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If your water is turned off for non-payment and the National Weather Service issues a heat related alert, you may request to have your water reconnected for the duration of the alert

Please contact us during regular business hours at (253) 929-1100 or by email 
[email protected].


On October 24, 2022 the city council passed Ordinance No. 2022-2065 amending the sewer rates to cover increases in operation and maintenance costs due to King County rate increase effective January 1, 2023.

On November 22, 2021 Pacific City Council passed Ordinance 2021-2048 relating to utility rates, increasing the rates for water, sewer, and stormwater for both residential and non-residential uses of property in order to cover increases in operation and maintenance costs. 

A Public Hearing was held on October 25, 2021 regarding the Ordinance, and they were presented with a Preliminary rate study

For Billing Assistance

 PSE Power & Gas Customers:   

The Utilities and Transportation Commission (UTC):

211 Get Connected (Community Resources):

Utility Billing Forms

Below are applications for Utilities. Please download and fill out each application as needed and submit to the Finance Department. 
[email protected]

For more information on other utilities:
Sanitary Sewer       Stormwater Water   Solid Waste/Garbage   

Customer Portal

Our water usage customer portal is a new resource that allows you to better manage your water usage and save money.  With a personalized dashboard, you’ll be able to monitor water usage, set alerts and much more!

Click on any of the links below for detailed information, or call us at 253.929.1100.

Customer Portal Information  Customer Portal Sign Up

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