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Any delinquent City of Pacific utility accounts that have not applied for financial assistance will be subject to

Late Fees assessed on November 1, 2021
Water Shut Off any time After November 15, 2021
If the Governor's Proclamation is extended, the City will respond in accordance with that direction



The City of Pacific are committed to maintaining reliable services to our residents through their individual hardship as well as during the Coronavirus Health Emergency. The city is receiving funding via the American Rescue Plan Act (ARPA) which can be used to provide monetary assistance, via two separate programs, to households in the city that have experienced a negative economic impact from the COVID-19 pandemic as well as provide monetary assistance to utility rate payers during a state of emergency.
PACIFIC EMERGENCY ASSISTANCE PROGRAM applications will be reviewed and approved on a first come, first served basis.


If you do not qualify or choose not to apply for financial assistance, our office is offering delinquent account holders an INSTALLMENT PAYMENT PLAN (IPP). The IPP requires equal installment payments to pay off your past due amount in addition to your regular monthly bill.  If you are a tenant, the IPP must be approved and signed by both tenant and owner.  Failure to comply with the IPP agreement will be subject to all fees and water shut off.  Once services are shut off, the full balance due (including all past due and current amount) and reconnection fee of $40.00 must be paid in order to restore services. 
INSTALLMENT PAYMENT PLAN applications are due by September 30, 2021.

For Billing Assistance

 PSE Power & Gas Customers:   

The Utilities and Transportation Commission (UTC):

211 Get Connected (Community Resources):

Utility Billing Forms

Below are applications for Utilities. Please download and fill out each application as needed and submit to the Finance Department.

For more information on other utilities:
Sanitary Sewer       Stormwater Water   Solid Waste/Garbage   

Customer Portal

Our water usage customer portal is a new resource that allows you to better manage your water usage and save money.  With a personalized dashboard, you’ll be able to monitor water usage, set alerts and much more!

Click on any of the links below for detailed information, or call us at 253.929.1100.

Customer Portal Information  Customer Portal Sign Up

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